The Virtual Library of Virginia
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Interlibrary Loan Resources

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Best Practices


Sample Brochures for Patrons

These brochures have been provided by Bud Bennett at Radford University:


ILL Guidelines


VIVA Shipping Information

Per the VIVA ILL Guidelines,

  1. VIVA lending libraries should use the express mail service of their choice for shipping returnable materials and for non-returnables that cannot be sent via Ariel.
  2. In the interest of minimizing the period of time that materials are unavailable to users at the home institution, VIVA borrowing libraries should use the express mail service of their choice for returning materials to lenders.

Shipments sent via UPS Ground or FedEx Ground will be delivered within Virginia in 1-2 days. There is no advantage to using 2-Day delivery.

VIVA's state-funded member institutions are included in the Virginia Statewide UPS contract. The text of that contract is available here:

Questions about the Virginia Statewide UPS contract should be directed to Mary Hall ( or 1-888-461-5046 option 1)


USPS Statement

As a follow-up to an outstanding presentation provided at the 2011 ILL Community Forum, the VIVA Resource Sharing Committee/ILL Subcommittee explored the possible advantages of utilizing USPS for ILL transactions. It was determined that this would not be widely beneficial for VIVA members.

It is possible that VIVA members who provide some volume of International shipping might benefit from USPS shipping. The ILL Subcommittee encourages those libraries to explore that option on their own. Libraries with questions about USPS should contact:

Peter Walpole
Business Solutions Specialist 
United States Postal Service
434 978 7633 Office




VIVA is funded by the Virginia General Assembly and the VIVA member institutions, and is sponsored by the State Council of Higher Education (SCHEV).