Are you new to Interlibrary Loan (ILL)? Does it seem like no one in your library knows much about ILL and you're not getting any training? Many of us have been there. Fortunately, the ILL community is very collegial and many resources exist to assist you. Here are some places to get started.
Hilyer, L. A. (2006). Interlibrary Loan and Document Delivery: Best Practices for Operating and Managing Interlibrary Loan services in all Libraries . New York: Haworth Information Press. [Also published as Journal of Interlibrary Loan, Document Delivery & Electronic Reserve Vol. 16, issue 1-2, 2006]
Boucher, Virginia . (1997). Interlibrary Loan Practices Handbook. Chicago: American Library Association.
Jackson, Mary E. (2004). Assessing ILL/DD Services: New Cost-effective Alternatives. Washington, DC : Association of Research Libraries.
Jackson, Mary E. (1998). Measuring the Performance of Interlibrary Loan Operations in North American Research and College Libraries . Washington, DC : Association of Research Libraries.
Originally compiled by Stuart Frazer for VIVA ILL Forum, July 2008. Updated October 2013.